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SYSTEMS
Every business must be structured around a disciplined system in order to make sales. Most businesses do not have such a system. Yes, the business has products/services and Yes it has sales people and operational processes but typically these are not co-ordinated as well as they can be to work effectively together.
BenchStrength investigates the form and function of the business to ensure Resources, Roles, and Responsibilities are properly understood and efficiently meshed. This brings across-the-board collaboration and knowledge transfer that makes the business a ‘smart’ business, always learning and always able to respond faster and more effectively than its competitors. This includes efficient and effective use of technology that meshes networks and databases to enhance customer service and achieve the customer satisfaction that brings them back time after time.
Structure & Resources
• Allocation of scarce resources
• Process and procedures
• Alignment of objectives, goals & plans
• Process and procedures
• Alignment of objectives, goals & plans
Alignment
• Decision making
• Collaboration
• Knowledge and intelligence sharing
• Collaboration
• Knowledge and intelligence sharing
Networks & Databases
• Information systems
• Data collection, distribution and flow
• Networks
• Data collection, distribution and flow
• Networks
Organization of Resources
Strategy and priority means little if your resources aren’t aligned and designed for your team to be able to execute. How work gets done, who is accountable and the roles that need to exist are vital if you are to leverage you abilities. Scarce resources like money, people and time need to be applied to your priorities and is about saying no to the less urgent and less important. Your structure needs to reflect the work that needs to be accomplished and not the people or the personalities that are available and be explicit in terms of accountabilities, responsibilities and ownership.
Alignment Plans
Winning teams are composed of strong leadership, common goals, rules of behaviour, action plans, inclusion and the ability to take risk. Your key moves, those of the highest priority must be assigned and delegated, designated to a function a team or an individual who can drive it home. Each person and team must be able to see their decisions and actions as having a direct impact on a move that is crucial for success: action items that will be most responsible for achieving your quarterly and annual goals.
Technology
Information and data is the life blood of your business. Access to and the ability to add to your collective knowledge keeps alive your ability to collaborate.Your business needs a mechanism to share with all employees your customer's experience: are you easy to do business with? How do the teams provide input and output, a knowledge transfer so that what’s important stays top of mind.
How do people and teams stay connected and inspired?
Strategy and priority means little if your resources aren’t aligned and designed for your team to be able to execute. How work gets done, who is accountable and the roles that need to exist are vital if you are to leverage you abilities. Scarce resources like money, people and time need to be applied to your priorities and is about saying no to the less urgent and less important. Your structure needs to reflect the work that needs to be accomplished and not the people or the personalities that are available and be explicit in terms of accountabilities, responsibilities and ownership.
Alignment Plans
Winning teams are composed of strong leadership, common goals, rules of behaviour, action plans, inclusion and the ability to take risk. Your key moves, those of the highest priority must be assigned and delegated, designated to a function a team or an individual who can drive it home. Each person and team must be able to see their decisions and actions as having a direct impact on a move that is crucial for success: action items that will be most responsible for achieving your quarterly and annual goals.
Technology
Information and data is the life blood of your business. Access to and the ability to add to your collective knowledge keeps alive your ability to collaborate.Your business needs a mechanism to share with all employees your customer's experience: are you easy to do business with? How do the teams provide input and output, a knowledge transfer so that what’s important stays top of mind.
How do people and teams stay connected and inspired?
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